UK Returns Policy

Aura Haus Natural is committed to ensuring the satisfaction of our customers. As an eco-friendly online store offering products from various individual vendors, each vendor may have their own specific returns policy. The following is a general guideline for returns within the UK.

General Returns Guidelines

·         Items must be returned within 30 days of receipt.

·         Products should be returned in their original condition, unused, and with all original packaging.

·         Proof of purchase is required for all returns.

Vendor-Specific Policies

Each vendor on Aura Haus Natural may have their own returns policy. Customers are encouraged to review the specific returns policy provided by the vendor at the time of purchase. Vendor-specific policies will detail any unique terms and conditions that apply to their products.

How to Initiate a Return

To initiate a return, please follow these steps:

·         Contact the vendor directly using the contact information provided on your order confirmation email or the vendor's store page.

·         Provide the vendor with your order number, details of the product(s) you wish to return, and the reason for the return.

·         Follow the vendor's instructions regarding return shipping. Some vendors may provide a prepaid return label, while others may require you to cover return shipping costs.

Refunds

·         Refunds will be processed once the returned item has been received and inspected by the vendor.

·         If the return is approved, a refund will be issued to the original payment method within 7-10 business days.

·         Shipping costs are non-refundable unless the return is due to a vendor error or a defective product.

Exchanges

Exchanges may be available depending on the vendor's policy. If you wish to exchange an item, please contact the vendor directly to discuss your options.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable on the product page.

Contact Us

If you have any questions or need further assistance, please reach out to our customer support team at sales@aurahausnatural.co.uk.

Thank you for shopping with Aura Haus Natural. Your satisfaction is our priority, and we are here to help ensure a smooth returns process.